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I decided this morning to test the Exchange ActiveSync connection on my HTC Hero. I went through the account settings and authenticated with the server successfully, specified the data I wanted to sync, and then, when it came to finalising the settings, it failed with the following error:

“Error

Failed to create the account. Please try again later.”

Great. Well, it definitely authenticated fine, so what’s the problem? A little further digging and I discovered that this was down to a security setting I use on my Exchange server which forces mobile ActiveSync users to specify a PIN number on their phone to add an additional layer of security on the phone. It seems the HTC Hero can’t deal with sending back your encrypted password. So, if you use SSL with your web-facing Exchange server, you won’t be able to connect without either turning off the mobile users password policy requirement, or, I assume, using a certified web certificate. Neither turning off SSL or turning off the password policy is a particularly good idea, and I daresay if you ask your IT department to do it they’ll laugh you out of their office (I know I would), so the best option would be to ask your IT admins to arrange for a web certificate. In the interests of covering all the options for this guide though, I’ll detail the method of excluding specific users from the password policy-

* Open Exchange System Manager

* Expand Global Settings and then right click on Mobile Services and choose Properties

* Click the Device Security button

* The “Enforce password on device” tick box is the culprit here, but it’s better to turn it off for one specific user rather than the whole domain, so push the Exceptions button

* Push Add and select the user you want added to the exception list

* Push OK three times to get back to Exchange System Manager and you’re done

OK, now that that’s out of the way, the following guide details the method for setting up Exchange ActiveSync on Android. It’s based on my HTC Hero, but it should be a similar process for other Android devices.

* Tap the Mail icon then tap “Microsoft Exchange ActiveSync”

* Enter your email address in the top field and your Active Directory password in the second field

* Tap “Manual Setup”

* Enter the full Exchange server gateway URL (or IP address) in to the “Server address” field (eg: mail.yourdomain.com)

* Enter your Active Directory domain, you’ll probably need to use the full domain name (eg: yourdomain.local). Your domain admin will be able to provide you with these details

* Enter your Active Directory username and password in the relevant boxes

* If your domain uses SSL (again, your domain admins will be able to tell you), make sure you tick the “This server requires an encrypted SSL connection”

* Click Next and the phone will say “Verifying account information…”

* If the connection succeeds, you’ll be asked to specify what you would like to synchronize from Mail, Contacts and Calendar. If it doesn’t succeed, you’ll probably have entered in some information incorrectly, go back and re-enter everything. If it still doesn’t work, contact your IT department

* Hit Finish Setup and the phone should begin to sync your mail

Hopefully, the Exchange SSL issue will be fixed in future updates, but I wouldn’t hold your breath on that.

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If you decide to thoroughly remove CA eTrust Antivirus from your computer and move over to Kapersky, McAfee or one of the other more useful programs, then I will tell you the truth. You can not count on the Windows built-in “Add/Remove Programs” – the normal way to uninstall the unwanted programs. Because after this un-installation, in the process of downloading the other antivirus, you may receive a massage indicating that the system can not operate all components (e.g. virus scan, antispam etc) while other eTrust programs are still running.

So how can you completely remove this stubborn CA eTrust Antivirus? Please read on this article and I will tell you how:

One, a manual removal

After uninstalling this program in “Add/Remove Programs”, delete all the things below if they still exist:

Step 1

Go to Start – Control Panel – System – Hardware – Device Manager – View – Show Hidden Devices – Non-Plug and Play drivers, a series of VET_____ components may still be left there. They may appear in a diminished tone or grayed out (Phantoms), and then delete each one of them. There may also be one or two orphaned Services in the Current Control Set in the Registry (Also named VET_____).

Step 2

Go to Start – Run, type in: unvet32.exe and delete the following:

* C:\Windows\AVShlExt.dll

* C:\Windows\System32\ISafeIf.dll

* C:\Windows\System32\iSafProd.dll

* C:\Windows\System32\VetRedir.dll

* C:\Windows\System32\Drivers\VetEBoot.sys

* C:\Windows\System32\Drivers\VetEFile.sys

* C:\Windows\System32\Drivers\VetFDDNT.sys

* C:\Windows\System32\Drivers\Vet-Filt.sys

* C:\Windows\System32\Drivers\VetMonNT.sys

* C:\Windows\System32\Drivers\Vet-Rec.sys

* C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus

* The EZAV start menu program group located in Start->All Programs

* In the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus

Step 3 Go to the registry editor: Start – Run, and type regedit.

Under the key

HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\SERVIC ES\

Delete the following keys

*VETEBOOT

*VETEFILE

*VETFDDNT

*VET-FILT

*VETMONNT

*VETMSGNT

*VET-REC

Under the key

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURR ENTVERSION\UNINSTALL\

Delete the following key

*VETWIN32Vp5

Step 4 Restart your computer.

If you had to manually remove any files, run UnVet32.exe again to see what it displays. If it displays a successful message it will delete itself, thus a complete removal.

However, you need to perform this conduct at your own risk, because any mistake may cause errors to your computer. So use caution and double check before deleting anything.

Two, an automate removal

Using an automate removal tool is a much easier and safer resolution. A good uninstaller may help you completely get rid of CA eTrust Antivirus in seconds, with hassle free.

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